Expert in applying behavioural insights to travel and sustainability
Dr. Milena S. Nikolova is a leading expert in applying insights about human behaviour to travel and sustainability. Her passion is in applying behaviour-smart tactics to enhance the positive impacts of tourism on people, companies, and places. Dr. Nikolova is a frequent speaker at global and regional tourism industry events on topics such as behavioural economics for tourism, reinventing travel, and understanding traveller behaviour. She is the author of the first book on applying behavioural sciences to strategic issues in tourism. Dr. Nikolova is also the founder of a boutique company focused on designing and delivering behaviour-smart innovations for the tourism sector.
Why have we been so unsuccessful in transforming the sustainability record of tourism given that we have known for some time how travellers should behave to be responsible consumers?
Why is knowledge about human behaviour the secret 'treasure chest' that can help tourism kickstart its transition towards a sustainable and carbon-neutral future?
How will the meaning and role of travel change for individuals and societies in the future?