INTRO
DIVERSE COMMUNITIES ARE RESHAPING EXPECTATIONS
SOCIAL PLATFORMS HAVE BOOSTED EMOTIONAL OPENNESS
TROUBLED TIMES NECESSITATE STRONGER SAFETY NETS
IRL RENAISSANCE
QUOTES
EMERGING DEVELOPMENTS
WHAT'S CAUSING IT
LIFECYCLE
IN NUMBERS
WHAT'S DRIVING IT
ARTEFACTS
BRAND IMPLICATIONS
Last updated 28 May 2024
Everyday Empathy
People expect care and emotional intelligence from brands