 of people claim not to buy from companies they don’t trust, and almost as many would criticise them to others, it’s important that brands get it right. One option is to apologise for their supposed wrongdoings. When an apology is required, sincerity can go a long way to preserving reputation – a heartfelt ‘sorry’ at the right moment can make a big difference, turning a potentially bad scenario into a happy ending.

But not everyone wants to apologise with their tail in between their legs – many are tackling them head on and even trolling themselves. In response to outrage around the label’s decision to dress Melania Trump, 

 launched a #boycottdolceandgabbana t-shirt, mocking the protests. In reaction to criticism of it’s chicken sandwich, 

 released a video entitles ‘Crispy Chicken Surprise ‘, which invited ‘haters’ to take a blind test test of it’s new and improved sandwich on camera. And plus-sized brand Lane Bryant took on trolls in an ad showing models reading out real, abusive social media messages about their bodies as they danced unapologetically in their underwear. It might annoy some, but it certainly grabs people’s attention – the video racked up 2.9 million views on Facebook.

 say they find it annoying when brands make fun of their competitors, there is a chance that this could backfire. Instead of replying with negativity, perhaps the key is staying positive in the light of criticism. And one way brands can inject a little light into someone's day is by spreading 

 rather than hate, which takes the often negative format of memes and transforms it to celebrate love, friendship and life itself. After all, 

 want to find ways to experience more joy every day.

Trolls are near-omnipresent across social media platforms and forums, purposefully seeking to derail how people and brands communicate online. Yet while these interactions are usually seen as malicious, how can brands use trolling tactics to create a unique voice and win over the public?

Should brands be trolls?

Societal backlash can feel justified when those in authority are failing and people are losing faith. Yet true sincerity can restore lost trust, inspire forgiveness and rebuild bridges. How can brands harness new narratives of compassion and forgiveness against a culture of shame and retribution?

How can brands say sorry?

The realities of the loneliness epidemic have grown impossible to ignore, with many pointing to digital-first lifestyles as a driving force of social isolation. But could digital connectivity be leveraged for good to help repair human connection? Canvas8 spoke to Brandon C. Bouchillon to find out.

A cure for loneliness?! The science of digital friendships

TikTok celebrity and 'hawk tuah girl' Haliey Welch launched Hawkcoin amid a wave of memecoins. The cryptocurrency launch received lots of hype but quickly failed, with Welch now facing accusations of exploitation – but her story reflects a growing acceptance of self-monetization online.

Viral 'hawk tuah' girl faces backlash from crypto-fail

Kleenex and Amazon have joined forces to launch a playful campaign supporting newly single individuals and the century-old heritage brand’s quest to maintain its relevance. The move is reflective of the need for brands to pivot towards empathy-driven branding to maximise their appeal.

Kleenex and Amazon transform tears into strength 

In a bid to provide better media services across Australia, SBS On Demand has pledged to expand its rollout of audio descriptions and improved website functionality. Through this initiative, the network aims to support the accessibility needs of Aussies amid calls for tangible representation.

SBS boosts accessibility across Aussie programming slate

Ahead of the release of the second season of Squid Game, Netflix has teamed up with Duolingo to inspire fans to learn Korean. This campaign highlights the value of brands creating unique, immersive experiences that deeply connect with fans and transport them into multi-dimensional worlds.

Netflix deepens cultural immersion with Duolingo tie-up

Hellmann’s activation at Charli XCX’s Birmingham show tapped into the power of cultural alignment. By authentically engaging with brat culture, Hellmann's leveraged shared identity and fandom, avoiding the pitfalls of inauthentic trend-chasing that can dilute brand impact.

Hellmann’s culturally aligns with Charli XCX fans

A Powerade initiative seeks to redefine brand-athlete partnerships by placing importance on holistic wellbeing and the power of breaks. Featuring top athletes, the bold campaign aligns with a cultural shift toward people demanding that brands ‘show up’ with purpose-driven actions.

Powerade cracks 'The Athletes Code' to mental health

Cryptic restaurant reviews on Google Maps in Mandarin are being used to share honest restaurant reviews with native Mandarin speakers when travelling. Using homophones and cultural references, the comments reflect the rise of 'crafty solutionism' as people develop hacks to subvert the system.

Chinese diners are outsmarting online review censorship

Zevia’s seasonal promo taps into the power of authenticity by mocking synthetic reality. In a crowded market, the campaign aims to connect with people seeking trust, transparency, and relatability from brands, offering them an entertaining way to spark timely conversations.

Zevia targets AI fears with natural soda spot

Despite the culture-defining impact of TikTok, people in the UK are increasingly drawn to long-form content. Attracted by the comfort of parasocial bonds, they also seek perspectives that feel more authentic than mainstream media. Canvas8 spoke to eight Britons to find out what keeps their attention.

Why are Britons hooked on long-form content?

Long-form content is reshaping how Americans engage with media, driven by a desire for deeper connections, escapist comfort, and self-directed learning. Canvas8 spoke to six Americans to discover how such media and comms reflect a shift toward more meaningful consumption.

Why are Americans hooked on long-form content?

Futehodo, the shortened name of a TV show about generational differences, was crowned Japan’s most popular buzzword for 2024. The result of the annual contest highlights a widening societal gap – and the opportunity to cultivate greater connections between different age groups. 

Japan’s 2024 buzzword highlights generational divide 

More Indians are tuning into podcasts across genres, including politics, entertainment, popular culture, and mythology, as interest in on-demand content rises. The key to growth in the industry? Better consideration of regional languages and other issues sidelined by popular media.

Why are Indians tuning into podcasts?

How are digital platforms providing practical tools for people to process and navigate global crises? What’s behind the rise of long-form content? Why are people prioritising comfort, joy, and creativity while spending time online? How are the preferences and demands around social media changing?

Communications Sector Snapshot: December 2024

As people reconsider how they engage with social media – whether by abandoning certain platforms or changing how they use them – the networks must adapt. Social media platforms, both traditional and alternative, are trying to redesign what the 'social' really means for people, with authentic and hyper-personal connections at the fore.

(Re)social media

While many struggle with the negative effects of screentime and divisive online environments, people have come to terms with the idea that staying connected is essential – and they’re keen to find more comfortable and positive ways to do so. They’re looking for new gateways to discovery, connection, and creative expression online.

Comfort fix

While it’s short-form video that’s largely shaped modern expectations of content’s speed and delivery, people are becoming more interested in media that allows them to feel anchored. They’re looking for more immersive, long-form content to help them make sense of an uncertain world, find companionship, and enjoy meaningful entertainment.

Long-form learnings

With polarisation, political instability, and world crises emerging as the key themes to process and stay informed about, people want the media they consume to be not only trustworthy but also constructive, useful, and safe to use. New toolkits are emerging to define what people want from their media when navigating a crisis.

Crisis Calls

Cheetos’ latest marketing stunt turns snacks into statements, reinforcing its boundary-pushing image while tapping into people’s cravings for originality and fun. The campaign capitalizes on a cultural shift toward humor-driven marketing that can ultimately translate to brand loyalty.

Cheetos adopts provocative marketing in new art display

WWF has teamed up with an award-winning animation studio to create an emotionally engaging film that raises awareness of the effects of rising ocean temperatures. Disruptive, authentic approaches like this can help brands more effectively convey their environmental messaging to sceptical audiences.

WWF crafts an emotive story to tackle climate change

IKEA has announced an exhibition in London celebrating its iconic blue shopping bag, the FRAKTA, exploring its evolution and personal stories shared by enthusiasts. As people seek new routes to connection, IKEA’s democratic design offers learning opportunities through the cult of everyday items. 

IKEA lures heritage lovers with blue bag exhibit

Stonegate and Heineken UK's 'Pub Alone' campaign aims to create meaningful conversations about holiday loneliness. Inspired by the classic movie Home Alone, it promotes pubs as connection hubs for young people, addressing the growing need for IRL social spaces during the festive season.

Home Alone-inspired ad highlights loneliness epidemic

With so much going on, it’s hard to keep track of endless shifts in relevance and  to make sense of whether something truly is era-defining. Our Best of Insights awards recognises 20 products, people and campaigns that broke through and mattered – and analyses how they did it. 

Who captured the zeitgeist in 2024? 

Mobile operator O2 has introduced Daisy, an 'AI-powered grandma' designed to outwit phone fraudsters by engaging them in time-wasting conversations about the likes of knitting and family stories. With phone scams pervasive in Britain, Daisy is O2's approach to beating scammers at their own game.

O2 launches an 'AI grandma' amid phone fraud fears

Coca-Cola’s iconic 'Holidays Are Coming' ad has made its return for 2024, but this time it’s entirely AI-generated. The modern take on a highly anticipated festive classic has faced major backlash from fans – a reaction that hints at the enduring charm and irreplaceable magic of the human touch.

Coca-Cola’s Christmas ad reinforces AI unease

When choosing between AI assistants, Japanese users prioritise transparency and cost over issues like environmental sustainability. As such services become normalised, people's decisions over which to use or avoid will likely be determined by their specific concerns about ethics, values, and data.

Japanese users want transparent AI assistants

Corporate rebrands abound, and audiences are constantly bombarded with new brand launches and a never-ending pile of names to remember. To better understand how brands can strategically use language to their advantage in capturing attention, Canvas8 spoke to marketing researcher Dr. Tanvi Gupta.

The more, the better!? The science of plural brand names

Double A, Thailand's leading paper-maker, is looking to prove the power of paper in the digital age by distributing positive hand-written messages to strangers on their daily commute. The campaign targets digital native Gen Zers, tapping into analogue media’s ability to foster connections.

Double A taps into Gen Z's nostalgia for analogue media

Supper clubs are offering an alternative to the restaurant experience without skimping on quality. In an age defined by digital interactions, some Britons are becoming exhausted by the pervasiveness of screens and are looking for more opportunities to connect IRL over a hearty meal.

How Britons are using supper clubs to beat digital fatigue

According to Nielsen, the 2000s-era TV series Gilmore Girls receives an annual rise in streaming views every autumn. As people seek nostalgia, comfort, and communal celebration, brands have the opportunity to craft campaigns and activations around the show's fall-coded narratives.

Gilmore Girls spotlights enduring cozy fall vibes

In an era of declining consumer trust, an increasing number of brands are embracing strategic self-deprecation to help cut through noise. To better understand how a self-aware approach can help win over sceptical audiences, Canvas8 spoke to consumer psychologist, Vaishnavi Kale.

Who, Me?! The science of self-deprecation

Washington Post owner Jeff Bezos has defended his newspaper's decision to stop making presidential endorsements, saying the move could help restore public trust in the media. However, the immediate effect has instead been greater divisions and increased skepticism of news outlets.

Washington Post polarizes subs due to endorsement snub

Virgin Atlantic introduces BSL-trained crew, addressing communication concerns for deaf and hard-of-hearing passengers. This allows marginalised travellers to feel supported and gives them autonomy and confidence to navigate a world that is often not the default for individual nuances.

Virgin Atlantic meets deaf needs with BSL-trained crew

Want to understand shifting masculine hero narratives? Struggling to get a grip on how to talk about and depict ‘maleness’? Explore our Deep Dive on masculine archetypes in 2024.

2024 Deep Dive on Masculinity 

As generational assumptions shift, brands have a unique opportunity to connect with Boomers by going beyond stereotypes and generalisations and truly understanding what they want. Our Spotlight explores how can brands help Boomers find more intensity in their Third Chapter.

Spotlight on: Boomers in the new age

Emerging technologies are reshaping creative processes, highlighting a tension between digital tools and a growing desire for authentic, human-driven output. Canvas8 spoke to cultural insider Sorrel Salb to explore the current trends and developments that are impacting the creative community.

Sorrel Salb on the impact of tech on the creative community

Apple’s fall from the top spot in China’s smartphone market is being attributed to economic difficulties, the introduction of comparable tech from domestic brands like Huawei, and a desire for local products. This combination portends a challenge for other premium international brands in the market.

Demand for local brands hurts Apple sales in China

Kraft Heinz is leading with loud chewing for the launch of its frozen quesadillas, getting people's visceral reactions to get them engaged. This campaign highlights how sensorial and memorable experiences may attract people's attention and how brands can make things fun.

Kraft leans into sound for crunchy frozen line

Gamification makes app use a habitual part of daily life, but as people spend more and more time within app ecosystems, the lines between escapism, ease and addiction are beginning to blur. Our Spotlight on gamification asks: how can brands use gamification to create new value and purpose for customers?

Spotlight on: Gamification for good

Glossier has launched a series of billboard and digital ads urging voter registration in key swing states ahead of the US election. As it becomes increasingly difficult for brands to dodge the crossfire of polarization, the campaign makes a case for doubling down on a clear brand purpose.

Glossier reaffirms brand politics in pre-election push

A revamped Mountain Dew logo reflects a shift from extreme solo vibes to outdoor fun with friends. Post-pandemic, people are rediscovering nature and seeking affordable time with each other. Brands are adapting, offering products and experiences that support these lifestyles and preferences.

Mountain Dew's brand refresh stresses nature and friends

A Heinz advert for its “family-size” pasta sauce has received backlash for allegedly perpetuating the racist stereotype of the absent Black father. People are demanding greater social and cultural fluency and responsibility, meaning harmful advertising can no longer fly under the radar.

Heinz ad faces backlash for "racist stereotyping"

Service provider Optus is doubling down on its commitment to the Australian small business community with its new campaign. As many owners struggle with the economic challenges of running a small business, the company shows an empathetic understanding and provides tangible support. 

Optus goes 'All In' on supporting Australian SMEs

Twitch streamer Ironmouse, known for her signature anime avatar, has broken the record for most subscribers. As trust in public figures declines, relationships with influencers are changing, and increasingly, people are seeking out emerging icons who break the mold, do good, and feel relatable.

Ironmouse becomes most subscribed-to streamer on Twitch

The "After Hitler" exhibition in Bonn examines the history of a post-Hitler and post-holocaust Germany as the far-right populist party Alternative for Germany gains momentum. Amid Europe's polarised political climate, brands can build bridges and foster healthy political discourse.


"After Hitler" exhibition reflects on Germany's politics

Photographer Guillaume Blot’s exploration of authentic French bistros highlights a growing yearning for comfort, stability, and slower-paced lifestyles. The resurgence of Caffs and McDonald’s nostalgic ads shows how brands can tap into people’s desire to escape modernity by connecting them to past eras.

Photographic series "Rades" taps into French nostalgia

Palestinian journalist Bisan Owda received an Emmy for her documentary chronicling life in Gaza amid the ongoing occupation. Owda faced a campaign to have her nomination rescinded, but her win highlights how alternative voices can challenge the mainstream while still reaching broad audiences.

Journalist wins Emmy for on-the-ground reporting in Gaza

Fair Luxury x The Goldsmiths' Centre taps ethical responsibility in luxury jewellery. The partnership responds to people's growing demand for eco-conscious offerings and ethical responsibility, aiming to set high standards of transparency from jewellery providers.

Ethical jewellery collective spotlights eco-values

In the US, restaurants are increasingly adopting artificial intelligence hosts to address high volumes of customer phone calls. As AI grows in ubiquity, people continue to grapple with the tensions and uncertainties surrounding the impact of AI in society and everyday life.

More US restaurants using AI hosts to answer phone calls

Research has disproved the 'go woke, go broke' catchphrase, showing that inclusivity in advertising has a positive brand impact. As polarisation grows, many brands have taken a step back from signalling support for social causes, but this research further demonstrates the benefits of taking a stand.

Research proves positive brand impact of inclusive ads

A new Virgin Active campaign takes aim at unlicensed wellness advice, urging people to “leave the cult” and “join the club” when it comes to health. As people grow weary of fleeting wellness fads, they’re seeking a more accessible approach to fitness that centres self-care before self-optimisation.

Virgin Active targets harmful fitness fads

After AI-generated images of Taylor Swift supporting Donald Trump swirled the web, the singer officially announced her endorsement of Kamala Harris and condemned the spread of misinformation. As the political stakes get higher, people are increasingly expecting celebrities to do their part.

Taylor Swift declares support for Kamala Harris

Amid the rising popularity of microdramas, brands like KFC are increasingly embracing microdrama marketing. Through its "Reincarnation: Don’t Mess with the Foodie Empress”, KFC fosters more genuine connections with viewers through engaging branded content.

KFC releases microdrama for genuine connection

Video games are becoming a strategic tool in elections, with figures like Donald Trump using gaming spaces to engage voters. Despite some controversy, this shift signifies that diverse digital platforms, including games, could significantly shape future election strategies and voter engagement.

Video games emerge as key tool in election strategies

After being discontinued in 2017, J.Crew is bringing back its catalog – a once-beloved staple of 90s American style. In a bid to escape the digital deluge, people are seeking out slower and more intentional modes of consumption, finding a sense of grounding in the analog.

J.Crew catalog re-launch taps analog newstalgia

Prada has launched a hotline connecting callers with writer Miranda July to recreate the conversations at the heart of their latest campaign. With the lines between artist and audience blurring, people are seeking more participatory ways to engage with media and get a peek behind the scenes.

Prada campaign lets fans join the conversation 

Research has found that social media posts of a destination can make the spot less appealing to other visitors. With digital discovery placing much of the world at our fingertips, exclusivity is harder to attain, and people are looking for choices off the beaten path to signal their individuality.

Destination selfies deter potential visitors

Brazil has blocked access to social media platform X after Elon Musk failed to meet legal requirements, furthering debates over free speech and misinformation. While many users have migrated to alternatives like Threads and Bluesky, the ban has left Brazilians feeling disconnected.

Brazilians feel disconnected following X blockade

How will AI impact creativity in 2025? What challenges are shaping perceptions of reality, fiction, and branding? How should brands adapt to evolving privacy preferences and authenticity demands? Three industry leaders explore the key factors that will impact the communications industry next year.

2025 Expert Outlook on Communications

Nintendo's success is rooted in its ability to evoke nostalgia, leverage IP, and build hype. By strategically tapping into its iconic franchises, collaborating with brands, and focusing on quality, Nintendo has cultivated a loyal fanbase and positioned itself as a leading player in gaming.

How Nintendo used nostalgia to become the UK gamer go-to

In a stagnating toy market, LEGO has managed to remain relevant in modern times. Enjoyed by both adults and kids alike, the beloved bricks demonstrate how to engage cross-generational fans across multiple platforms through contemporary collaborations and consumer co-creation.

How LEGO engineered enduring appeal in the digital era

Down under, Australia is feeling the pinch of the cost of living crisis. While tightening their belts, they’re also manifesting their aspirations online through Pinterest – surpassing half a billion users in 2024. What does this exhibit about what Aussies are looking for in online platforms?

How Pinterest inspires Aussies through lifestyle curation

Instagram has released a new slate of text-based creative tools for users to apply across their content on the platform. The update is yet another step in Instagram’s active transformation into a more creator-centric platform, offering a variety of tools designed to appeal to content creators.

Instagram update courts desires for creative flexibility

Telegram groups have been spreading nonconsensual deepfake sexual images across South Korea, and the authorities have vowed to crack down on these sex crimes. Technology offers ample opportunity for abuse, and platforms like Telegram need to find a way to protect their users. 

Korean authorities to crack down on digital sex crimes

Software with voice input, accessible on phones, is helping foreign workers at a nursing home in Japan. The tech aims to clear the language barrier and reduce its staff’s workload. As expectations of employers increase, support and upskilling can lead to greater satisfaction and retention of staff.

Tech supports foreign staff in Japanese nursing home

Communications

Trolling is everywhere – 28% of Americans admit to ‘malicious online activity’ directed at a stranger, and 12% have made deliberately controversial statements. And from Swedish deputy prime minister Isabella Lövin trolling Trump, to Moscow's UK embassy poking fun at the West, even political figures are jumping on the bandwagon. Now haters have set their sights on brands – 52% of UK companies reported a decline in business as a consequence of posts online between 2015 and 2016, and 12% of those affected say they don’t know what to do to improve the situation. If brands can’t avoid the haters, how should they react?