Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

In Australia, as many as 60 million deliveries don’t reach the customer on the first attempt, but who has the time to wait at home for a daytime delivery slot? Aussie start-up Shippit has teamed up with the national postal service to help deliver a more efficient service Down Under.

Half of Aussies say buying local is the most important thing to do to strengthen the economy. And it's not just older generations shopping with their local grocer – 20% of Gen Y support local businesses by promoting them online. Why are Aussies turning down the big boys in favour of smaller brands?

With Amazon Key, which includes a security camera and smart lock, the retailer is asking shoppers to let couriers open their front door to drop off parcels when they’re not around. While it may streamline delivery and prevent package theft, do people want strangers entering their homes?

E-commerce has made it simple to order almost anything at any time – but physically getting what you’ve bought isn’t always so convenient. How are retailers coping with the growing demand for same-day and one-hour delivery? And is speed the only thing that matters to shoppers?