The mainstreaming of AI – and the deeper entrenchment of related technologies in our social and emotional lives – is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications such as later life care, home systems,dating, and evenreplacing internsin the workplace. With40%of desk-based employees in six countries reporting feeling burnt out, AI’s ability to shortcut stressful and mundane tasks in more expansive ways is increasingly welcome.
On one hand, these developments have sparked fear and discomfort that human labour – and eventually more complex cognitive endeavours like decision-making or even creativity – could soon be displaced. On the other hand, advocates believe that automating arduous and thankless tasks could help people prioritise more important matters that require greater human attention. As theAI arms race continues to rage on, a conflicting sense of both excitement and trepidation surrounding the technology remains. In 2022,45% of Americanssaid that they were equally concerned and excited about the increased use of AI in daily life, but as advancements accrue, a new hesitation is emerging. Globally,27% of peopleconsider it likely that a rogue AI programme will cause problems around the world in 2023.
Amid such unease, it’s no surprise that ethics are at the forefront of tech-related conversations. While people want to outsource elements of their daily lives, missteps surrounding privacy and safety from major companies are now squarely in the spotlight. Businesses can no longer afford to ignore the elephant in the room as peopledemand greater clarity and accountabilityon data protection, and governmentsglobally are hurrying to rollout new regulations that better protect users and social structures from malicious actors.
While the developments within automated technology and generative AI are groundbreaking, multiple instances demonstrate how they’re still prone to friction and not as infallible as people think they are. From ChatGPT making basic errors to the faltering hype aroundself-driving cars, it’s clear that human supervision will continue to be vital – at least for the foreseeable future. Ultimately, even as people continue to demand higher levels of convenience, they’re constantly demarcating the boundaries of automation in everyday life.