Once a signifier of luxury or novelty, custom products and services are now within reach of the everyday consumer, thanks to the rise of artificial intelligence, algorithm-led platforms, and the COVID-era digitisation boom. Today, everyone wants to be the main character of their brand experience.

Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

COVID-19 has seen health systems worldwide struggle with an influx of patients, yet in the US, securing a bed is not the main concern for many of those who need treatment. With job lay-offs causing millions to lose their insurance, could the pandemic spark a shift in attitudes to healthcare?

Americans are driving 50% less on average as a result of COVID-19, but that doesn’t mean the cost of their insurance premiums has been cut in half. Root Insurance uses data analysis to provide individualized car insurance premiums based on driving styles, rather than credit scores.

The attitude to buying life insurance is unlike getting a car or shopping for groceries. After all, who wants to think about dying? Yet despite their reluctance, 39% of Gen Yers claimed they’d get a policy in 2015. How are insurers making the process of getting life cover easier and more accessible?

A worrying number of trans people who are underinsured are seeking hormone therapy from unlicensed providers, putting their health at risk. A group that has long faced barriers and stigma when it comes to healthcare and insurance, they're demanding more accessibility and support.