Shadowbanning, a seemingly common but often denied practice by big tech, is helping to further erode people’s trust in social media platforms. How can the brands engaging with these users online foster transparency and loyalty within a growing climate of distrust and paranoia?
Shahmir Sanni is the Vote Leave whistleblower and an outspoken advocate for placing greater controls on social media platforms and tech companies.
Jack Pengelly is a social media producer and consultant, currently working at Attitude magazine. He has also contributed to Gay Times, iWeigh, and BuzzFeed.