Can payment friction create savvier online spenders?
REPORT
31 Oct 2024
Can payment friction create savvier online spenders?

Banks and financial institutions in Australia have spent the last decade competing with each other by improving their customer experience and providing seamless online transactions. With the dramatic rise of fraud and scams in the country, is it time to put some of that friction back?

Sarah Megginson

Sarah Megginson is a finance and property journalist with almost 20 years of experience. She leads a team of passionate, experienced writers and editors as the head of editorial at Finder. She is a regular media commentator on TV, in print, and online, and is passionate about showing everyday people how to make their money work harder.

Courtenay Walker

Courtenay Walker is the head of advice at Australian financial advisory firm Fox & Hare, where she also manages compliance, operations, team management, tech, and security management.

Nikki Natividad