From paying at self-checkouts to ordering with apps, modern shoppers are handling more and more elements of the shopping journey themselves. But is streamlining the shopping experience removing the personal element of retail?

Technology is increasingly integrating into the world around us. But with people placing more and more emphasis on 'true' artisanal creations, can automated coffee-maker Briggo Coffee Haus win over its target market of connoisseurs?

With smartphone adoption rising across the developed world, the global race is on to figure out what exactly the 'mobile wallet' does – and how it can improve customer experience. McDonald's is rolling out mobile payments across the whole of France.

The Espresso Book Machine delivers a steaming hot paperback to your hands in under seven minutes. Could it be the future of physical book sales? Andrew Losowsky assesses the benefits for brands and book lovers.