With nearly 50% of people returning clothes they bought online, trying them on is still an important part of the purchase process. In Japan, Ikebukuro Parco is combining the convenience of online shopping with the fun of trying on clothes.
Returning clothes is expensive for retailers and irritating for customers. Up to 50% of clothes bought online are returned, which costs companies millions in handling and postage. Offline, retailers have been experiencing growing numbers of 'wardrobers' - shoppers who buy, wear and return clothes.
As the demand for convenience grows, people expect free delivery and returns for online orders. But for clothes retailers like ASOS, it's causing problems. One in seven women admits to wardrobing - buying clothes, wearing them once, then demanding a refund.
Israeli start-up Awear Solutions is making awkward 'where did you get that bag?' interactions a thing of the past with an app that lets you scan strangers’ outfits on the go, taking you to the original purchase site. But given that it relies on brand and customer co-operation, does it have growth potential?
Fashion retailer Bonobos is establishing itself as a pioneer in taking online retail offline. Its Guide Stores combine personal service with the efficiency of online ordering - and now they’re blending the digital and physical further by adding SELFY mirrors to fitting rooms.