Businesses in the service industry already know that providing for the needs of their customers is paramount. But why, in an age where people can check-in to their hotels online and order room service at any hour of the day, are disabled-access hotel rooms still viewed as unappealing?

Eleven years after its debut, the Fast and Furious franchise is more lucrative than ever. The latest is the third film ever to break $1 billion in the box office. But is its success down to cars, girls and explosions? Or does it offer something no other franchise does – a cast as diverse as its audience?

From Kamala Khan to the Burka Avenger, comic book characters are increasingly becoming a medium through which sensitive social issues can be discussed. Leading the march is an army of powerful Muslim women who are empowering people just like them.

In a connected world, people are watching more closely what they say and who they align with. As issues of representation and diversity come to the fore, how is the new political correctness changing the way organisations communicate?