Businesses in the service industry already know that providing for the needs of their customers is paramount. But why, in an age where people can check-in to their hotels online and order room service at any hour of the day, are disabled-access hotel rooms still viewed as unappealing?

Nike has a new muse. And he is not a superstar athlete. The sports brand's newest inspiration is Matthew Walzer, a 19-year-old who sent Nike a powerful message through social media three years ago. "These shoes are the reason I'm able to go to school on my own,” he says.

From April 2015, over-55s in the UK will be able to withdraw all of their pension in one go and use it for whatever whim they desire. Whether an extension on the house or a long, leisurely cruise, many seniors will get hold of a pot of cash that'll enable them to afford some later-life luxury.

As travellers, we’re now more savvy and time-precious than ever before. We love short city breaks more than two weeks in the sun and prefer living like a local to holing up in hotels. Our holiday habits have changed dramatically, but how has our approach to booking a vacation shifted?