Omotenashi– which roughly translates as ‘selfless hospitality’ – is a complex concept; one the Japanese pride themselves on. As the 2020 Olympics approach, Japan is preparing to serve it up on a mass scale, turning to robots for help. But are androids advanced enough to emulate such a human service?

As our lives become more automated, the consumer robotics industry is only set to grow. But something is holding the market back – people find it difficult to trust these machines, especially in their homes and offices. Why do they make us uneasy, and what will convince people to trust robots?

It's part of human nature to empathise with another person if we can see they're in pain. As robots become more prominent in our lives, could our empathy spread to androids, too? The results of a study from Toyohashi University of Technology in Japan suggest it could.

Futurologists – those allegedly able to predict the future – are in high demand from newspapers and major companies keen to see into the coming years. Yet the vast majority of predictions are wrong. What's the appeal of future-gazing? And what might mobilise our visions into the present?