We might hate self-service machines, but we hate queues more. But Amazon may have found the ultimate solution to these woes; the e-commerce giant is opening a grab-and-go store in Seattle alongside the Amazon Go app, which automatically takes payment for goods as you leave the store.

Self-service gets a mixed reaction. While almost half of 18- to 24-year-olds say they rarely feel frustrated by it, 84% admit they often need assistance from staff. Can Näraffär Viken – a Swedish supermarket that has no employees – prove that convenience rules in the supermarket aisles?

People love to grumble about supermarket self-service machines. In fact 93% of UK shoppers claim to find them frustrating. But while consumers rant and rave when surveyed, statistics show that more people are using self-service than ever before. So do we really hate serving ourselves?

Has e-commerce killed the high street? Online sales are rising, but 70% of UK students still prefer brick-and-mortar stores. The issue is confused. In an attempt to crack it, we sat down with retail expert John Ryan to ask how and why stores can retain their custom.