Shanghai has signed a historic agreement with media conglomerate Tencent, to turn the Chinese megapolis into a tech-enabled smart city. But within the futuristic plans is a familiar presence; the entire operation will run on China’s most popular social network, WeChat.

We might hate self-service machines, but we hate queues more. But Amazon may have found the ultimate solution to these woes; the e-commerce giant is opening a grab-and-go store in Seattle alongside the Amazon Go app, which automatically takes payment for goods as you leave the store.

People love to grumble about supermarket self-service machines. In fact 93% of UK shoppers claim to find them frustrating. But while consumers rant and rave when surveyed, statistics show that more people are using self-service than ever before. So do we really hate serving ourselves?

Supercentres are well positioned to introduce people to the latest gadgets as they shop, but how is tech adoption by brands impacting the future of retail? In the second of a two-part report, we examine how big box retailers in the US are using data to enhance the in-store experience.