Starting in July, Amazon returns will be accepted at any Kohl’s location across the United States. For consumers who are wary of shopping online because of the inconvenience of returns, the partnership will add a simple and time-saving solution to their lives.

Accustomed to rapid service and easily accessible products, Gen Yers and Zers are causing the luxury industry to bend to their e-commerce expectations. What do they want out of a high-end shopping experience? And how are haute couture brands grabbing the attention of these digital natives?

Fashion retailer Urban Outfitters has teamed up with social shopping platform Dote. The pilot scheme looks to allow influencers to host live streamed shopping parties within the platform. The move comes as retailers look to tap into the pull of social shopping using influencers.

Boasting the ability to save brands time and money, chatbots are being harnessed across industries to answer everyday consumer queries. But do people really want to talk to algorithms? Canvas8 spoke to 15 Americans to learn about their experiences with bots and when they would prefer to use them.