As Europe begins to ease its lockdown, restaurants eagerly await the return of their diners, but they're having to take extra measures to allay fears. From greenhouse structures to one-man restaurants, post-lockdown innovations are bringing new meaning to the term ‘experiential dining’.

COVID-19 has accelerated a shift in boozing habits, with the closure of restaurants and pubs making at-home alcohol consumption the norm. But how are people replicating social drinking moments online, and how can alcohol brands participate in these occasions to earn long-term loyalty?

Italian consumers want businesses to better facilitate interaction with them when contacting their customer services. Although they see the potential of AI in anticipating and satisfying their needs virtually, they much prefer resolving issues by having a conversation with a human representative.

COVID-19 has hit the travel and hospitality sector harder than most others, with event venues forced to postpone bookings, airlines grounding fleets, and restaurants banning sit-in service. As people re-explore their leisure options post-lockdown, what will they expect from brands in this space?