The voice of the people on social media and the power it harnesses means a tweet can destroy a brand’s reputation as quickly as it can build it. Canvas8 spoke to Dr. Ann Kristin Kupfer, assistant professor at the University of Münster, to understand why and how social media firestorms occur.

Dr. Anthony Fauci, the nation’s top immunologist, has attracted a dedicated stanbase due to leading the US in its fight against the coronavirus pandemic. His popularity sheds some light on how people’s attitudes to experts, and leaders, may change in a post-pandemic world.

With social media giving everyone a voice and helping to raise awareness of corporate missteps, people are more critical of brands than ever. But ‘call-out culture’ doesn’t have to be a source of concern – it can be an opportunity to create authentic identities both reactively and proactively.

People know that facts should be believed, but research finds that’s easier said than done. A study published in the Journal of Consumer Psychology has found that people have a bias to believe false information that helps piece together a story, even when they know that it's inaccurate.