In the midst of a severe economic downturn and worldwide anti-racism protests, people are calling out Microsoft after the AI editor of MSN news – set to take the jobs of human editors – has mistaken one mixed-race member of the musical group Little Mix with her mixed-race bandmate.

The widespread closure of brick-and-mortar stores due to COVID-19 has underlined the need for businesses to have effective e-commerce and social media strategies. But how do people want brands to behave in digital spaces? And why are privacy and community so important to online shoppers?

Burger King’s ‘Whopper Detour’ campaign, created by FCB New York, saw the fast food chain take its rivalry with McDonald’s up a notch, effectively using the latter’s stores as sales locations. Through its use of geofencing, BK showed how a simple coupon activation can break the internet.

A robotic dog called Spot is being trialled as a way of prompting park-goers in Singapore to social distance. Because this region is already used to AI in the workplace, they’re likely willing to accept robots and other tech innovations as a key part of hygiene going forward.