Between social distancing and hygiene fears, shopping is evolving. For retailers to survive, digital transformation is key, but what do shoppers want from the last mile? Research finds that convenience drives demand for click-and-collect, while some formats benefit retailers more than others.

Swapping out the supermarket stroll for an online scroll, more Britons are planning on doing their Christmas food shop online in 2020. With a particularly fraught festive period on the horizon, delivery solutions catering to consumers' expectations around reliability and support will be essential.

As COVID-19 lockdown measures have forced more people to rely on e-commerce, delivery channels have faced fresh challenges. Canvas8 spoke to Ken Allen, the author of Radical Simplicity, to understand how the pandemic could impact online shopping both in the short term and long term.

The novel coronavirus that began sweeping the globe in early 2020 has made it difficult – and sometimes impossible – to engage in time-honored holiday traditions with loved ones. With no return to normal in sight, how will Americans adapt their celebratory habits for the short- and long-term?