Today, audiences are shaping the cultural agenda. Social media has empowered people to speak up for the causes they believe in, and they’re responding by actively calling out brands they see as inauthentic. Communities are increasingly aware of their power to influence brands and are not afraid to use it.
In the wake of the global Black Lives Matter protests in the summer of 2020, it became commonplace for brands to advocate for anti-racist policies and radical change. As time passed, and these changes never materialised, people began to identify shallow brand activism and performative allyship as ‘purpose-washing’.
Under a critical eye, brands are required to show up for longer than a news cycle, Pride month, or yearly DE&I pledges. A consistent track record of empowering communities and providing material support to the marginalised is essential to dispel wary cynics, who might otherwise accuse a brand of exploiting a community as a marketing strategy.
Moreover, the nature of audience-driven action has shifted towards more direct demands. People are using open communication channels like social media to instigate change, be it Reddit users initiating a protest ‘blackout’ or activists forcing art institutions to refuse donations from the Sackler family. These assertive audiences are writing the script for how brand actions are perceived, meaning it’s more important than ever to determine where a brand stands on polarising issues.