Between social distancing and hygiene fears, shopping is evolving. For retailers to survive, digital transformation is key, but what do shoppers want from the last mile? Research finds that convenience drives demand for click-and-collect, while some formats benefit retailers more than others.

Design studio Fyra has created a boutique-style collection point that eases the hassle of online shopping. With brands being pushed to create simple and enjoyable e-commerce experiences, the brick-and-mortar space emphasises the value of aesthetic and social elements in stores.

Americans’ approach to using technology in their shopping journeys has fundamentally shifted due to COVID-19, providing new opportunities for brands as pandemic restrictions come to an end. Canvas8 polled 1,020 people and spoke to eight individuals to explore this topic in depth.

Lockdowns catapulted grocery delivery services to success in many cities around the world, with apps like Getir, Weezy, and Gorillas offering to send goods to people’s doors in just ten minutes. But is lightning-fast delivery sustainable? And are there other ways to offer convenience without speed?