From contactless payments to contact-free delivery, the pandemic has sharpened people’s expectations for contactless and friction-free transactions. By allowing shoppers to bypass cashiers altogether, Trigo is bringing a greater sense of seamlessness to European supermarkets.

As viral transmission concerns are expected to linger after the pandemic ends, grocery stores are transforming how people shop in them. Nomitri has designed a shopping cart app to offer a replacement to traditional human-operated checkouts and minimise human-to-human interactions.

Because of the pandemic, many people have gotten more comfortable ordering food through apps and drive-thrus. Leveraging both, Taco Bell’s drive-thru-only restaurant, Taco Bell Defy, aims to make the process of ordering and collecting fast food as efficient and seamless as possible.

As tastes in the luxury sector evolve, high-end restaurants are lagging behind in implementing new services and technology that diners will come to expect. What will premium experiences look like in this changing landscape, and how can brands adapt to stay ahead of the curve?