Once a signifier of luxury or novelty, custom products and services are now within reach of the everyday consumer, thanks to the rise of artificial intelligence, algorithm-led platforms, and the COVID-era digitisation boom. Today, everyone wants to be the main character of their brand experience.

Amazon is making a big move into the beauty business with the launch of its first physical salon in London. The company promises treatments backed by the latest in AR technology, which is likely to appeal to people who are increasingly comfortable integrating tech into their everyday lives.

L’Oreal has partnered with neurotech company EMOTIV to create a futuristic perfume consultation that's a first of its kind. Combining the power of science and AI, the tech provides precise fragrance recommendations based on a person’s mood and feelings. Is this the future of luxury perfumes?

As the line between medical skin treatment and beauty-based skincare grows ever finer, there’s an opportunity for tech to deliver positive skincare coaching through a more personalized approach. What opportunities does skintech have to engage audiences with products?

Beauty brands are launching creative forms of digital features like 'virtual try-ons' to appeal to people who feel hesitant about returning to in-store shopping. By adopting AR, VR, and metaverse tech, brands can enhance customer experiences by responding to desires such as safety and curiosity.