Driven by the need to distance themselves from others and adhere to stricter budgets, many Britons are changing the way they shop for groceries due to COVID-19. But while a growing number are ordering online and stockpiling during the crisis, which behaviours are likely to stick afterwards?

Why is the human touch still needed in stores? How are brick-and-mortar outlets championing sustainability? And what role will voice tech play in browsing and buying? In this part of the 2020 Expert Outlook, we speak to three experts about the factors affecting how we shop online and IRL.

As the impact of plastic on the planet becomes clearer, people want brands that prioritize sustainability. But with convenience still a priority, coupled with new COVID-19 behaviors, The Wally Shop’s zero-waste grocery delivery system offers Americans hygiene, ease, and eco peace of mind.

Generally done solo and from a sofa or bedroom, online shopping lacks the social appeal of a trip to the high street with friends. The Squadded Shopping Party app is looking to change that, capitalising on the boom of e-commerce during lockdown and making the experience more enjoyable.