According to the 2019 American Customer Satisfaction Index, 

 are meeting the expectations of shoppers, who are increasingly interested in blended experiences. Beijing-based 

 has nailed an omnichannel strategy with its experiential concept stores that focus on social media sharing and personalisation, while 

 has added digital wish-lists and virtual ‘do not disturb’ changing room signs for a ‘phigital’ experience. With 

 saying a positive digital experience impacts their loyalty as much as the right pricing, these tools are no longer seen as gimmicks.

People expect retailers to provide augmented offerings and 

 to pay more for a product if they can experience it through AR. Meanwhile, the use of VR in retail and marketing is set to generate $1.8 billion by 2022, and 

 is getting in on the action with a VR system that allows customers to design and walk through a 3D living space filled with furniture of their choosing. The pilot programme in three stores saw furniture sales driven by VR increase by 60%. “Stores could exist anywhere, with much less space and personnel, but still incorporate the physical and social elements that make brick-and-mortar shopping interesting,” says VR expert Cortney Harding.

Capable of providing an interactive and highly-personalised shopping experience, brands such as Givenchy, Lancôme, and Sephora are using the AI facial recognition tool 

 to virtually apply and recommend beauty products. Technology is also helping to predict consumer behaviour, ensuring a seamless journey and minimising costs associated with stock control. For instance, legacy brand 

 uses AI to examine stock levels, pricing strategies, and promotional successes at a granular level, facilitating on-the-fly changes to spur greater sales and profit.

The Brooks Brothers brand may evoke images of older executives in leather desk chairs, but the company is betting on something future-facing to transform its business – artificial intelligence. How can the tech ensure shoppers get the goods they want, where they want them, and at the right price?

Brooks Brothers: updating a 200-year-old brand with AI

Imagine a future where adverts are created just for you or you can buy products with a simple nod of your head. In China, that future is near as AI and facial recognition software shake up shopping nationwide. How are companies utilising this tech and how are consumers embracing it?

How facial recognition is changing shopping in China

The realities of the loneliness epidemic have grown impossible to ignore, with many pointing to digital-first lifestyles as a driving force of social isolation. But could digital connectivity be leveraged for good to help repair human connection? Canvas8 spoke to Brandon C. Bouchillon to find out.

A cure for loneliness?! The science of digital friendships

Google has announced the top trending queries entered into its namesake search engine in 2024, with sports and politics leading the way. With media outlets competing for people’s scarce attention, sensationalism thrives – but brands can stand out by pairing trending topics with authentic messaging.

Google's Year in Search shows power of sensationalism

European grocery shoppers want it all, seeking out physical retail formats that combine convenience with exciting product options, alongside experiential and tech-driven elements as well. With its purpose-led, fresh-produce concept store Oxygène, Franprix is attempting to tick all the boxes.

How Franprix adds fresh life to French grocery shopping

Touch2See, a tablet with a vibrating magnetic disk mimicking live game action, has debuted in Italy. Assisting sports fans with visual impairments, the device demonstrates how technological innovations can help marginalised groups feel more involved in mainstream culture.

Touch2See allows blind football fans to feel the game

Manchester City FC has launched a design competition for fans to create its future kit using AI. This initiative shows how brands can leverage AI technology and tap into desires for co-creation to give fans a greater stake in product innovation, thereby deepening their connection.

Manchester City invites fans to co-create kit with AI

Former tech giant Nokia will have its cultural legacy celebrated through a design archive acquired by Aalto University in Finland. From sketches to marketing strategies, the collection will tell the story of the rise – and fall – of the mobile phone manufacturer that shaped a generation.


Nokia's archive taps into '90s nostalgia

Courier company Evri has enlisted inclusive tech provider AccessiBe to optimise its website for people with disabilities. It shows how brands can make a difference by foregrounding the micro-moments that are often taken for granted and enabling a sense of autonomy in people’s product experiences.

Evri makes parcel deliveries more accessible for Britons

Calm Tech Certification champions products that respect users' time and attention, spotlighting mindful design that minimizes distractions. From screenless devices to unobtrusive displays, the movement taps into rising demand for tech that fosters focus and wellbeing and addresses screen fatigue.

Calm Tech Certification empowers screen-fatigued users

Zomato’s Recommendations from Friends feature lets users discover restaurants and dishes based on their social circles. This move aligns with the global shift toward hyper-personalisation, as brands leverage data to foster trust, loyalty, and deeper customer connections in competitive markets.

Zomato launches recommendations from friends feature

Cryptic restaurant reviews on Google Maps in Mandarin are being used to share honest restaurant reviews with native Mandarin speakers when travelling. Using homophones and cultural references, the comments reflect the rise of 'crafty solutionism' as people develop hacks to subvert the system.

Chinese diners are outsmarting online review censorship

Spotify’s 2024 Wrapped campaign has faced significant criticism from users, marking a departure from the typical hype. The controversy underscores the growing demand for culturally aware, data-savvy content that amplifies user experiences authentically – and the backlash potential around AI.

Music fans call out AI fails in Spotify's 2024 Wrapped 

Spotify users expressed frustration over the delayed release of its annual personalised year-in-review, “Wrapped.” A fusion of insights and entertainment, Wrapped is hotly anticipated each year, offering music-lovers a chance to share their preferences and listening habits with the world.

Spotify Wrapped wait sparks online frenzy 

Under pressure to enhance its eco-credentials, Amazon has teamed up with Orbital to pilot carbon capture tech at a data centre, using server airflow to absorb emissions. This marks a shift in Big Tech and beyond, where environmental responsibility is balanced with the pursuit of profitability.

Amazon and Orbital trial carbon capture innovation

With its strong preference for tangible, authentic experiences, Gen Z is redefining the shopping landscape. How can brands successfully blend online convenience with engaging in-store interactions, while also staying true to the ethical and sustainable practices that Gen Zers value?

Why Gen Zers are going to the store to do their shopping

Apple’s 2024 Christmas ad spot has been applauded for its unique blend of heart and innovation, redefining hearing technology with purpose and elegance. It underscores the brand's renewed commitment to care, showcasing how it better connects with and uplifts diverse communities.

Apple pulls at heartstrings with Christmas ad

The rise of ‘brain rot’ in 2024 captures fears over the mental toll of trivial online content. Brands can capitalise on this moment by offering balanced, meaningful alternatives that cater to the growing demand for thoughtful escapism, standing out in a sea of digital chaos.





Prevalence of 'brain rot' highlights escapist desires

More Australians are supporting the under-16 social media ban just a few months after the government issued the announcement. As distrust towards the technology sector worsens, people are taking more drastic measures to protect themselves and their families from online harm.

Social media ban in Australia gains local support

Oojo has launched its innovative travel platform in Germany, offering seamless booking and exceptional service to the country’s digital-savvy travellers. As people seek out more efficient, personalised experiences, brands can thrive by adopting AI and tech solutions to meet evolving needs.

Oojo's German launch targets personalised travel lovers 

Cadbury 5 star’s ‘Make AI Mediocre Again’ campaign takes aim at the fear of AI increasing pressure to get more work done. Although Indians are optimistic about what AI will mean for them, they're among the most stressed at work and might benefit from AI lightening their load a little.

Cadbury 5 Star campaign scrambles AI training data

Louis Vuitton celebrated its first anniversary on Discord with an immersive game for its online community. As people are drawn to playfulness and fun from luxury brands, there’s an opportunity to deepen loyalty by appealing to niche digital communities for connection and belonging.

Louis Vuitton deepens connection through video games

Guide Dogs NSW/ACT, in collaboration with Keep Left, has launched a pop-up activation called ‘Blackout Friday’ to highlight the challenges faced by people with low vision or blindness when shopping online, emphasising that accessibility is just as much of an issue digitally as it is IRL.

Guide Dogs NSW highlights retail accessibility problems 

The health-focused scanning app Yuka has introduced a feature to bring power to shoppers pushing for changes in the food and beauty industries. This aligns with the high demand for transparency and accountability as people prioritise informed, ethical, and sustainable choices.

Yuka turns shoppers into change agents

French start-up La Vitre’s screen helps link stakeholders within the luxury fashion industry with live translation, close-up product views, and high-resolution life-sized videos. Experts have highlighted that AI and VR will be key disruptive forces for the luxury sector in 2025.

Human-sized video screen transforms luxury fashion

Penguin Random House Canada has released an innovative web app designed to revolutionise children’s story time by creating immersive reading experiences. Emphasising the need for creative approaches to reading, it illustrates the critical role of engaging storytelling in children's development.

Penguin app helps kids explore the magic of reading

TikTok is placing age restrictions on some of its beauty filters to address concerns about how they impact the mental health of its teenage users. With young people feeling increased pressure to look perfect online, there’s a need for more open dialog to combat toxic beauty standards.

TikTok blocks beauty filters for teens' mental health 

A study has found more Gen Zers are concerned with AI replacing them at work than their older CEOs are. As workplace requirements and dynamics continue to shift, these findings highlight the importance of establishing confidence in employees through meaningful upskilling and AI guardrails.

AI anxiety hits Gen Z workers harder than their bosses

AI is the predominant tech topic in Australia today but a dearth of workers are properly trained to use it to the fullest. This is due to a long-standing focus on theoretical learning rather than practical. However, AI itself may bridge this gap and empower Australians to bolster their economy and contribute to the country’s collaborative working culture.

Where do Australians want AI in the workplace?

Sleep tech start-up Asleep is launching an AI-powered assistant to meet the growing demand for accessible and tech-driven wellness solutions. With Z-Talk, it's feeding into a desire for brands to help people manage their wellbeing through personalised and innovative products.

AI sleep assistant targets growing stress relief needs

WWF has teamed up with an award-winning animation studio to create an emotionally engaging film that raises awareness of the effects of rising ocean temperatures. Disruptive, authentic approaches like this can help brands more effectively convey their environmental messaging to sceptical audiences.

WWF crafts an emotive story to tackle climate change

Dogecoin, the meme-inspired cryptocurrency, is witnessing a resurgence after years of volatile performance. Following a three-year slump, its value surged by 250% after Donald Trump’s election win, driven in part by Elon Musk, with this growth hinting at disillusionment amid political uncertainty.

Dogecoin's renewed growth highlights disillusionment

India has become known as the cancer capital of the world, with breast cancer being the most common. To improve early diagnoses and encourage proper treatment, Niramai helps make screening more secure and personal with AI and thermal imaging, offering non-invasive, radiation-free check-ups for women.

How Niramai removes check-up taboos for Indian women

Launched amid growing consumer skepticism of financial institutions, Pine is an AI assistant that automatically negotiates bills and disputes unfair charges. As credit card debt soars and subscription fatigue grows, the tool addresses mounting concerns about corporate pricing practices.

AI assistant fights unfair subscriptions

Amazon has launched Rufus, an AI-powered shopping assistant, in beta across Europe. Meeting growing demands for AI in retail experiences, the feature looks to help customers make more informed purchasing decisions, enhancing convenience and efficiency within their shopping journeys.

Amazon AI assistant meets evolving e-shopping desires

Four Growers’ produce harvesting robots aim to help indoor farms that can harvest year-long but struggle to find enough labor and battle with tight margins. It joins a swathe of ag-tech start-ups that hope to improve efficiency in the sector by replacing human labor with technology.

Greenhouse robots offer solution to labor shortage

Mobile operator O2 has introduced Daisy, an 'AI-powered grandma' designed to outwit phone fraudsters by engaging them in time-wasting conversations about the likes of knitting and family stories. With phone scams pervasive in Britain, Daisy is O2's approach to beating scammers at their own game.

O2 launches an 'AI grandma' amid phone fraud fears

Coca-Cola’s iconic 'Holidays Are Coming' ad has made its return for 2024, but this time it’s entirely AI-generated. The modern take on a highly anticipated festive classic has faced major backlash from fans – a reaction that hints at the enduring charm and irreplaceable magic of the human touch.

Coca-Cola’s Christmas ad reinforces AI unease

When choosing between AI assistants, Japanese users prioritise transparency and cost over issues like environmental sustainability. As such services become normalised, people's decisions over which to use or avoid will likely be determined by their specific concerns about ethics, values, and data.

Japanese users want transparent AI assistants

Smart glasses are back in vogue as tech giants race to dominate the space. Baidu has entered the market with the launch of an AI-powered device that facilitates a range of health and entertainment experiences, offering a cutting-edge alternative to products from brands like Meta and Snap. 

Baidu launches AI-powered smart glasses in China

India's gig economy is booming, with the number of gig workers nationwide set to reach 23.5 million by 2030. However, due to the uncertainty of this income stream, most people remain cautious of their finances. How can brands harness tech and education to bolster a sense of financial security?

How Indians are managing money amid the rise of AI

Loneliness is sadly common among new parents, especially mothers. As social apps emerge to combat the issue by providing supportive communities and peer-to-peer guidance, how can brands tap into the trend authentically and appeal to a new digital-native generation of mums?

How social apps help mums find friendship and community

Due to traffic congestion, rising petrol prices, and pollution, people want sustainable and efficient modes of transportation. In India, Yulu is leading the change with tech-based EVs that reduce pollution and make it easy for people to travel short distances between public transport hubs.

Why Yulu forwards green biking habits to urban Indians

As AI threats continue to grow more complex and widespread, businesses will face increasingly sophisticated scams. Yet despite the growing threats on both an internal and external level, research shows a lag in corporate strategy to safeguard against the risks of AI tools and actors.

Businesses lack preparedness for mounting AI threats

The rise of AI hiring tools and AI in the workplace is resulting in discrimination against older workers. As new technologies present a host of opportunities and challenges, there is a growing demand for business practices that prioritise AI inclusion and education for older professionals.

Older workers face exclusion due to AI bias 

The Australian Government plans to ban social media for under-16s, citing physical and mental health risks. With social media consumption showing no signs of slowing globally and young people feeling deeply affected by platforms, there's a growing need for solutions to protect youth online.

Australia's under-16 social media ban sparks debate

An ageing population and overtime laws are placing pressure on Japan’s trucking industry, with the country projected to have 36% fewer truck drivers than needed by 2030. A new automated cargo transport corridor solution hopes to tackle labour shortages while reducing carbon emissions.

Conveyor belt road proposed to ease trucker shortage

Smile 2 is letting horror fans watch the opening scene for free online – but the video only plays if users smile for the camera while watching. The move has sparked backlash, highlighting growing concerns about data practices and the need for transparency in an era of rapid AI development.

Smile 2 campaign raises concerns about data collection

Analysis of TikTok feeds in the run-up to the US presidential election highlighted a distinct gap in the political content shown to men and women across the platform. With social media serving as a political battleground, the data speaks to a widening ideological divide between genders.

Gender gap emerges in TikTok political content

Accenture’s annual report found that people are increasingly questioning the content and brands they’re engaging with, partly due to the effects of technologies like generative AI. These findings highlight the need for brands to innovate with intention to maintain people's trust.

Trust in brands at risk with increased AI usage

Gen Alpha is all about building, creating, and making things their own. No wonder they love to game – so much so that gaming is to Gen A what social media has been to Gen Z and Y. As this young generation grows, understanding how they see and use digital spaces will be key to capturing and maintaining their interest.

What does Gen Alpha want from gaming?

AI role-playing app Character.AI is facing a lawsuit after a teen user’s suicide. While chatbots could offer a solution to loneliness, they pose serious dangers in replacing human relationships, necessitating robust safeguards from tech companies to protect vulnerable users.

Character.AI lawsuit highlights risks of AI chatbots

Fiverr has launched a campaign to remind people that AI tools are only as good as the creatives using them. Encouraging professionals to focus on outcomes rather than the means used to achieve them, it highlights the enduring importance of human expertise in an increasingly AI-driven world.

Fiverr musical seeks to quell fears about using AI

With more Americans turning to social media for political information, political memes have become a powerful force in shaping US voter perceptions and election discourse. The rise of AI-generated memes adds a new layer to this trend, raising concerns about worsening misinformation and polarization.

What’s behind the memefication of American politics?

Passionfroot is an online marketplace aimed at connecting brands with business-focused content creators. As the creator economy continues to grow, there's an opportunity for brands to level the playing field for creators from diverse backgrounds by offering more ways to monetise their skills.

Berlin start-up launches digital marketplace for creators

A London-based concept store is set to rethink the traditional retail space with ‘TikTok-length attention spans’ in mind. As people become more accustomed to and reliant on a constant flow of stimulation, brick-and-mortar stores are evolving to keep pace with the speed of digital culture.

Future Stores revamps retail to mirror online experience

Emerging technologies are reshaping creative processes, highlighting a tension between digital tools and a growing desire for authentic, human-driven output. Canvas8 spoke to cultural insider Sorrel Salb to explore the current trends and developments that are impacting the creative community.

Sorrel Salb on the impact of tech on the creative community

Following an initial venture into e-books in 2023, TikTok’s parent company, Bytedance, is planning to steer its publishing arm towards print. Capitalising on a BookTok-fuelled reading renaissance, the move falls in line with shifting preferences towards analogue media, particularly among Gen Z.

Bytedance taps BookTok hype in move to print publishing

Spotify has expanded its audiobook service to four new non-English-speaking markets: France, Netherlands, Belgium, and Luxembourg. Offering a library of works in French and Dutch, the platform is appealing to a global audience, especially as the audiobook market continues to grow. 

Spotify expands non-English audiobook range in Europe

AI is changing the way we shop, but what are the new expectations around immersive retail? Where will personalisation preferences show up in the future? How are digital agents changing the purchasing journey? And what does all of this mean for the holiday season? Explore AI-ready retail insights with our Spotlight.


Spotlight on: AI-ready retail

Gamification makes app use a habitual part of daily life, but as people spend more and more time within app ecosystems, the lines between escapism, ease and addiction are beginning to blur. Our Spotlight on gamification asks: how can brands use gamification to create new value and purpose for customers?

Spotlight on: Gamification for good

The charity Girlguiding has unveiled a campaign highlighting gender stereotypes and AI's role in perpetuating some of them. With increased awareness of gender stereotypes in everyday life, the campaign looks to visually inspire girls, showing them that they can truly do anything.

Girlguiding ad challenges AI-enforced gender biases

Thousands of celebrity deepfakes are flooding the web, targeting would-be investors with crypto scams. As people look to the fractured digital space as an authoritative source of information and open-source AI models bring deepfakes to the fore, the scam signals a new frontier for disinformation.

Elon Musk deepfake scam stokes disinformation fears

To help mitigate food waste, the free app Saveful empowers Aussies to turn their leftover pantry ingredients into tasty dishes without sacrificing taste. The brand’s initiatives encourage creativity and personalisation in the kitchen amid the persisting cost of living and food insecurity crises.

How Saveful inspires mindful home cooks to combat waste

Amid a steep decline in relevancy among younger users, Facebook has launched a redesign aimed at tapping into Gen Z’s evolving relationship with social media. In line with a broader shift towards a 'post-platform' internet culture, the changes emphasise local, community-driven features.

Facebook redesign attempts to win back Gen Z users

Airtasker allows users to outsource home tasks and chores, offering convenience for busy Aussies and income opportunities for gig workers. The platform’s huge popularity in Australia and ongoing global expansion highlight the rising role of task outsourcing in people’s busy modern lives.

Why Airtasker outsources chores for busy Australians

A computer vision-based tool is set to be rolled out in Amazon delivery vans to facilitate quicker and more accurate retrieval of packages. As AI permeates every industry’s ways of working, companies face pressure to continually innovate to stay ahead of their competition.

Amazon drivers get help from AI to retrieve packages

Technology

People want tech to deliver seamless shopping experiences

No longer content with well-lit changing rooms and speedy checkouts, shoppers are looking for seamless experiences whether they are browsing in brick-and-mortar stores or splashing out online. Through the use of intelligent technology, such as VR and facial recognition, the retail journey is becoming increasingly sophisticated, making shopping a more enjoyable experience.

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