Mobile messaging is undergoing a sea-change as people shun calls and texts for multimedia forms of communication. How does the spoken word fit into this landscape? Canvas8 spoke to 20 people from across the UK to understand how and when they use voice features on mobile messaging apps.
Kezia Sullivan is a junior behavioural analyst at Canvas8. She holds an MSc in Social Cognition, Research and Applications from UCL and has previously worked as an event organiser and freelance writer. In her free time, she enjoys riding horses and rock climbing.