We all have our favourite brand, the one we support unswervingly or whose products we buy no matter the price. So what do you do when they slip up – whether it’s a campaign or a corporate move that goes against what you believe? What will it take for you to forgive them?
Marc Fetscherin is a professor of marketing and the Gelbman Family Chair of International Business at Rollins College in the Department of Business. His expertise lies within international marketing with a specialization on branding.