Say sorry! The science of brand forgiveness
REPORT
20 Sep 2019
Say sorry! The science of brand forgiveness

We all have our favourite brand, the one we support unswervingly or whose products we buy no matter the price. So what do you do when they slip up – whether it’s a campaign or a corporate move that goes against what you believe? What will it take for you to forgive them?

Marc Fetscherin

Marc Fetscherin is a professor of marketing and the Gelbman Family Chair of International Business at Rollins College in the Department of Business. His expertise lies within international marketing with a specialization on branding.