In the face of economic crises, climate anxieties, and global wars, people are seeking solace through connection. They want to be sure someone will hold their hand in the face of hardship. As a result, they have higher expectations of care and understanding from interactions with brands, social systems, and p...

As business leaders contemplate a return to the office, it’s becoming clear that remote working is here to stay. And, with the pandemic bringing about the world’s biggest workplace experiment, what does the future hold for employers and their staff, who are seeking new ways of working?

While COVID-19 has strengthened the case for employers to offer remote working – turning what was long seen as a perk into a new norm – there’s a risk that it could forever blur the lines between professional and personal worlds. So, how can brands and companies help to restore work-life balance?

The ways that people interact with businesses have been overhauled in 2020, with the COVID-19 pandemic and Black Lives Matter protests amplifying demands for brands to acknowledge and respond to social ills. So, how can companies translate their values into meaningful action?

In the US, the pandemic and accompanying recession have put millions out of work. Faced with a convoluted benefits application system, the hardship of unemployment, and growing self-reliance, laid-off workers are turning to online communities for crowdsourced support.