From paying at self-checkouts to ordering with apps, modern shoppers are handling more and more elements of the shopping journey themselves. But is streamlining the shopping experience removing the personal element of retail?

Hilton Hotels are quietly killing off room service, replacing it with a more casual 'grab-and-go' restaurant. In a climate where controlling costs is essential, how can upmarket brands retain their prestige?

The traditional hotel star rating doesn't work for Millennials. But from updating décor to offering choice and control, Marriott International is rethinking their business model in a $60m rebrand that focuses entirely on the Millennial mindset.

Hub by Premier Inn is a new hotel concept that aims to bring the connected home to temporary accommodation. Targeting Millennials, the urban hotel chain allows people to check-in, control the room temperature or find the best local bar through a dedicated companion app.