Brick-and-mortar travel agents were among the first casualties of the internet age. But considering the stress involved in finding the right seat for the best price, the old ways of arranging a trip now seem simple. With its new app, Virgin America aims to make booking flights as easy as it once was.

From Yelp ratings to Google reviews, it’s easy to see if a company’s conduct matches up to its image. And while brand reputation has always been important, the digital age is quantifying it for the first time. How can brands ensure that their ratings are working for them in the best possible way?

You’ve just disembarked from a long haul flight. Your feet are swollen, your eyes are bleary and, honestly, the sight of your front door can’t come soon enough. So when the worst imaginable scenario occurs – the airline's lost your luggage – what do you do? Take to Twitter, of course.

The rise of messaging apps has changed how people want to communicate with brands, and while some companies are taking to social networks and chatbots, their offerings leave much to be desired. Enter Hero, an app that wants to make messaging brands as easy as chatting with friends.