While algorithms are designed to show users exactly what they want, too much personalisation can be stifling. By cracking the ‘echo chamber’ and combating boredom with positive surprises, how are brands injecting a much-needed dose of the unexpected into people’s everyday experiences?

Security measures at airports post-9/11 meant people could no longer wave off relatives at the gate or take advantage of duty-free deals. But myPITpass at Pittsburgh International Airport is aiming to bring back the good old days. Can it help restore the terminal as a destination in its own right?

With $385 billion currently invested in global airport developments, lounges and runways are changing rapidly. It might be decades before ‘airport cities’ are developed, but we’re already seeing new outdoor spaces, retail opportunities and better logistics. What does the future of airports hold?

The vote for Brexit and the election of Trump have created considerable uncertainty in Western society. And research suggests that it could be bad news for new product launches. When people want control – or feel like they don't have any – they’re not so hot on novelty.