Since the financial crisis put banks in the hot seat, they’ve been fighting to win back people’s trust and affection. Canvas8 spoke to 20 men and women to understand what could persuade them to willingly engage in the life admin of switching banks.

There’s a seismic change underway in the banking sector, with challenger brands taking on the traditional Big Five. At the forefront is Monzo, a mobile-first digital bank that’s designed with tech-savvy customers in mind. Can its clever app and round-the-clock support convince Brits to switch?

Although 64% of Americans say that money is a source of stress, the perception of banks as greedy and uncaring makes it difficult for them to connect with customers who could use their support. So, how can the sector as a whole help those who are prone to spending more than they can save?

Gen Yers came of age during one of the worst global financial crises, got saddled with a record amount of student debt, and are worse off than their parents were at the same age. So how are they managing the money they owe? And how have attitudes towards borrowing changed for this cohort?