Britons prefer to donate to charities through mobile payments rather than cash collections of direct debits. As people want immediacy and seamlessness in payments, mobile technology can generate huge advantages for charities, removing pain points and indecision.

Be it for a new pair of jeans, gig tickets or the gas bill, Aussies are flashing their digital wallets. New research from PayPal has found that three-quarters of them are ditching desktops in favour of paying through their phones, with the average shopper spending $330 via their mobiles each month.

We know that seamless payments can affect how we splash out, but could they also impact how we feel about the things we’re buying? Canvas8 sat down with Dr. Avni Shah, co-author of ‘Paper or Plastic?’, to understand how the method by which we pay influences product satisfaction and brand loyalty.

Are the days of customer service assistants numbered? How is one-click retail becoming even more convenient? Is the high street still dying a slow death? In this part of the 2019 Expert Outlook, we speak to three experts about how the shopping landscape is being shaped by tech and ‘experiences’.