Relationship banking is nothing new, but some banks are taking it to the next level. They now want to be loved, and that’s a pretty ambitious agenda considering banking is among the least trusted sectors globally.

Starling Bank is a UK challenger that looks more like a Silicon Valley start-up than a traditional bank. It offers accounts that can be opened on mobile in minutes, full banking licence functionality and a focus on taking ownership of your finances. Starling Bank might just be the financial institution to earn the trust of Gen Y.

Australians are increasingly worried about the costs of living, with many of them feeling they’re thousands of dollars a year short of affording a comfortable life. Their main concerns revolve around paying bills, not being able to set money aside, and not enjoying their parents’ same living standards.

An uber-relaxed attitude, slack lending regulation and low financial literacy have caused Australians to become ‘addicted to debt’. So how and exactly why do Australians fall deep into debt? And how does this affect not only their mental health, but their relationships with banks?