How is streetwear changing the world of fashion? Why are people gravitating towards pre-owned luxe? And what’s compelling brands to get creative with influencers? In this part of the 2020 Expert Outlook, we speak to three experts about the evolving shopping habits of high-end consumers.

As people increasingly value experiences over goods, HNWIs are seeking out new forms of status-affirming services. International Bank Vaults’ billionaires-only luxury vault service is leaning into this shift, giving the ultra-rich a personalised, elevated, and novel way to manage their wealth.

Accustomed to rapid service and easily accessible products, Gen Yers and Zers are causing the luxury industry to bend to their e-commerce expectations. What do they want out of a high-end shopping experience? And how are haute couture brands grabbing the attention of these digital natives?

Fendi has launched a pop-up café at Harrods' flagship London store, featuring stylish decor, Fendi-branded food, and a bar at which customers can buy a custom-designed bag. As the desire for novel experiences grows, brands are adapting IRL spaces to offer more than a transactional journey.