The Ordinary, a brand that offers no-frills skincare products with an emphasis on science, is launching in Boots. The move gives people easier access to evidence-backed products without having to pay high prices, visit faraway stores, or buy online without trying them out in person.

While in the past, some brands' CSR efforts have fallen flat, most Americans are happy to see them taking steps to protect people during the coronavirus pandemic. Research suggests that brands that tailor their interactions to particular audiences can foster more positive sentiment.

With social media giving everyone a voice and helping to raise awareness of corporate missteps, people are more critical of brands than ever. But ‘call-out culture’ doesn’t have to be a source of concern – it can be an opportunity to create authentic identities both reactively and proactively.

The wealth of info available online has made it so businesses can no longer hide behind false displays of virtue. But how do people react when a brand they like steps out of line? Canvas8 surveyed 4,400 Britons and spoke to eight people to learn how they use their voices and wallets stand up for their values.