The pandemic saw more older adults shop online than ever before. However, a decrease in fine motor skills and a lack of digital literacy can prevent this group from making the most of e-commerce. As stores reopen, rethinking UX will be key for online-first retailers looking to retain older consumers.

After nearing total collapse in 2020, department store chain Macy’s has experienced a remarkable comeback, reporting sales that surpassed expectations in the second quarter of 2021. What’s behind the company’s sudden recovery, and what can be gleaned from adjusting to a new retail landscape?

Remote working has changed the way people are furnishing their homes. The impermanent nature of WFH might put some off from making furniture purchases, but IKEA has launched the Buy Back scheme – allowing people to trade in used and unwanted items for credit against new purchases.

As the lines between fashion, entertainment, and digital self-expression continue to blur, retail giant Selfridges' immersive offering of both physical and digital retail is tapping into consumers' desire to explore their identity across their physical and digital lives.