Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

The mass return to air travel post-pandemic has resulted in long waiting times and heightened stress at airports across the world. Alaska Airlines is hoping to simplify the admin around flying by replacing paper bag tags with digital ones that customers can set up while checking in at home.

Between long queues, tedious security checks, and last-minute dashes to the gate, catching a flight can be hectic. To relieve some of this stress, Landline – an app and bus service start-up – lets passengers check themselves and their luggage in before they reach the airport.

What’s the trickle-down effect of uncertainty in travel? Why are people choosing to take shorter trips in nature? What happens to luxe travel when everyone’s finances are squeezed? In this part of the 2023 Expert Outlook, we speak to three experts about how people are spending their leisure time.

To accommodate the growing number of international travellers, airports are undergoing massive refurbishments to transform processing hubs into destinations in their own right. How are they catering to people’s changing expectations of technology, leisure, and sustainability?