The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

In the face of economic crises, climate anxieties, and global wars, people are seeking solace through connection. They want to be sure someone will hold their hand in the face of hardship. As a result, they have higher expectations of care and understanding from interactions with brands, social systems, and p...

As businesses and people become aware of the possibilities that AI can bring to marketing and digital services, worries are mounting around the hyper-personalisation of AI. Canvas8 spoke to marketing professor Eleonora Pantando about how AI personalities can smooth operations and customer journeys.

There is no substitute for therapeutic care or the love of close friends and family at a sorrowful time. But digital innovations like AI therapy bots, after-loss software, and even video games are attempting to bridge the gap between the support we need and that which is accessible.

Conversational AI is becoming embedded in people’s daily routines, with the technology becoming an increasing priority for companies across sectors. However, as people continue to voice mixed emotions around its introduction, how can brands help to build trust and develop quality user experiences?