The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

Kroger has converted one of its Tennessee locations into self-checkout only, citing data that most customers already relied on self-checkout. While shoppers are looking for more frictionless shopping experiences, lower shopper satisfaction rates suggest that this idea is still a work in progress.

A survey has shown that diners at QSRs prioritize convenience and cost, preferring to order from a kiosk or pick up curbside if it means faster service. People are ditching delivery apps due to high delivery costs amid the cost of living crisis and are looking for convenient replacements.

Walmart’s Text to Shop service makes grocery shopping an achievable task for busy parents. Banking on the appeal of its familiar interface, it's hoped that the app will convert traditionally skeptic Americans into online shoppers through the promise of a freed-up schedule for family time.