Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, ye...

Montréal’s public transport authority will introduce an AI tool to its app that helps users adapt to bus route detours. People are more inclined to trust AI tools that provide tangible benefits to their lives, but as applications become more complex, they will want to know how ‘decisions’ are made.

Simple and seamless travel experiences are increasingly seen as conventional post-COVID, and local public transport is no different. Rome has become the first European city to introduce a contactless payment system on its public transport network for users of the major Chinese card scheme, UnionPay.

As people embrace travel as escapism, experiential holidays are proving especially popular among globetrotters keen to get a first-hand taste of local cultures. In line with this trend, Seoul’s Myeong-dong has opened an immersive cultural hub featuring K-pop dance and folk painting classes.

Why are holiday-makers opting for longer breaks? How can AI help people from minority backgrounds feel safer on trips? Will the high cost of living curb spontaneous travel? In this part of the 2024 Expert Outlook, we speak to three experts about how people are approaching travel and leisure.