Speed and convenience have become the consumer norm. Since the COVID-19 pandemic, when people worldwide were introduced to instant access to goods and services via apps and digital platforms, the supply and demand considerably grew and splintered. The 'I need it now' culture shows no signs of slowing down, yet the complexity around it is becoming more apparent.

Hyper-fast digital services appeal because they fulfil a ballooning desire for instant gratification – contemporary convenience hinges on easy-to-use interfaces that help consumers seamlessly meet their needs. However, the mechanics of consumerism are complex. People are becoming aware of global supply chains, especially in the wake of wars and escalating global conflict. As many brands are cracking down on immediacy (introducing higher delivery fees or offering it as a premium), people are turning to local and smaller-scale shopping for more mindful, slower, grounded spending.

The cost of living crisis makes people reconsider which of their needs are truly immediate, but it's not the only reason some crave a slowdown. The hyper-fast society enables our desires to be fulfilled instantly but might be too fast for our mental health. While convenience used to be a cool thing to have, now it has become essential to function in the current attention economy. People are tormented by a lack of patience and chronic dependency on stimulation from platforms like TikTok – yet the rewards of convenience easily outweigh the concerns.

Compulsive Convenience

Following years of pandemic-era leniency, institutional authorities are coming down hard on individual freedoms. Despite nine in ten office workers saying they don’t want to return to old ways of working, 70% of companies globally are mandating a return to the workplace. Meanwhile, reselling old clothes and concert tickets burgeoned into profitable side hustles for millions across the world, only for governments to start taxing sellers on their profits. Even online, where people had grown accustomed to a borderless existence, they’re having to grapple with new safety regulations that restrict what they can see online and where they can see it.

As the global cost of living crisis continues to determine people’s behaviours across everything from their careers to their shopping habits and personal relationships, people are growing hyper-aware of the capitalist systems upholding the status quo. With that awareness comes disappointment and cynicism – according to the 2024 Edelman Trust Barometer, 59% of people trust businesses to integrate innovation into society, compared to just 50% who say the same for governments. No longer feeling supported by social structures, people increasingly believe it’s up to individuals to take care of themselves within a broken world order. As this belief takes hold in society, people’s relationships with power, authority, and morality are shifting.

People are getting strategic in all aspects of their lives to carve out new modes of freedom and individual gain. Having to exist within the larger-than-life systems, people can’t ignore the status quo – they need food on the table and have bills to pay – but they’re gradually realising they can subvert it. From using ‘algospeak’ to evade Big Tech’s censorship to secretly working two jobs or using AI to get ahead, people are finding innovative ways to make systems work for them – and not the other way around. They’re channelling their disillusion into subversion, finding power in defiance and agency in loopholes. This has given rise to anti-heroes, fraudsters, and tricksters becoming new role models for those seeking to inject a sense of irreverent joy and playfulness into a challenging reality.

The hacking mindset is rising across sectors. People are ready to hack their bodies, from quick-fix body modifications in beauty to influencers and digital platforms offering unlicensed, unregulated medication and treatments, including abortion pills, marijuana, and Wegovy imitators. They’re hacking their pleasures and entertainment by settling on luxury dupes and pirated content and escaping the renting trap by becoming permanent sofa surfers, setting up modern communes, or living with their parents.

Gaming the system is emerging as a way to have your cake and eat it too. As people learn to idolise professional scammers, don office punk attire, and default to digital piracy, breaking the rules is on trend. When self-determination feels precarious, people seek ways to get back into the driver's seat of their own lives. And you know what they say – if you can't beat 'em, hack 'em.

Life Hackers

United Kingdom

Communications

Technology

Money

Mobile operator O2 has introduced Daisy, an 'AI-powered grandma' designed to outwit phone fraudsters by engaging them in time-wasting conversations about the likes of knitting and family stories. With phone scams pervasive in Britain, Daisy is O2's approach to beating scammers at their own game.