Once a signifier of luxury or novelty, custom products and services are now within reach of the everyday consumer, thanks to the rise of artificial intelligence, algorithm-led platforms, and the COVID-era digitisation boom. Today, everyone wants to be the main character of their brand experience. 

Personal Worlds

India

Eating and Drinking

Technology

Zomato’s Recommendations from Friends feature lets users discover restaurants and dishes based on their social circles. This move aligns with the global shift toward hyper-personalisation, as brands leverage data to foster trust, loyalty, and deeper customer connections in competitive markets.