In the space of three years, Berlin-based digital bank N26 has gone from a ‘financial interface’ to a licensed bank with 850,000 customers worldwide – all without a single branch. It's appealing to tech-savvy Gen Yers and Zers who want a one-touch, borderless bank account.

In a bid to fight tax evasion, Germany has passed a law making it mandatory for shoppers to receive paper receipts, prompting backlash among people who see it as wasteful. It’s a move that could make the shopping experience more jarring for consumers who prioritize eco-choices in-store.

Are people growing bored of fintech services? How is an abundance of banking choices hindering decisions? And what money taboos are people desperate to break? In this chapter of the 2020 Expert Outlook, we speak to three experts about people’s desire for ease and openness in finance.

With consumer trust in banks on the wane, fintech companies are reaping the rewards. Apple Card is Apple’s steel physical credit card, aimed at iPhone and Apple Pay users who want a good user experience, a brand they can trust, and guaranteed privacy measures that can stand up in 2019.