Why is the human touch still needed in stores? How are brick-and-mortar outlets championing sustainability? And what role will voice tech play in browsing and buying? In this part of the 2020 Expert Outlook, we speak to three experts about the factors affecting how we shop online and IRL.
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Dr. Sharmila C. Chaterjee is a senior lecturer in marketing and the academic head for the MBA track in Enterprise Management at the MIT Sloan School of Management.
Glynn Davis is a business writer specialising in the retail and food and drink sectors. He is also the editor and founder of Retail Insider as well as Beer Insider. Key areas covered are trends, innovation, and technology. He also co-owns and is involved with running a brewery in North London.
Nicole Leinbach Reyhle is the founder of Retail Minded and the co-founder of the Independent Retailer Conference.
Isabel Evans is a behavioural analyst at Canvas8. Fascinated by how and why people do things, she has an MSc in cognitive and decision sciences from UCL. You can often find her drinking endless coffees, running around Regent’s Park, or delving into a book.
