Why is the human touch still needed in stores? How are brick-and-mortar outlets championing sustainability? And what role will voice tech play in browsing and buying? In this part of the 2020 Expert Outlook, we speak to three experts about the factors affecting how we shop online and IRL.

Research has found that nearly half of Americans own a digital assistant, and that number is only expected to grow. As more and more people integrate voice tech into their daily lives, brands have an opportunity to add skills and features that help people to streamline their everyday tasks.

Online grocery shopping is growing in the US, as brands better cater to consumer needs. Despite growth and accessible options, online still accounts for a small fraction of how people are doing their grocery shopping. Brands can innovate to better meet shopper needs in this space.

In the wake of the steepest drop in trust in recent history, established business, media, and government institutions are being eyed with suspicion. Canvas8 spoke with Rachel Botsman, author ofWho Can You Trust?, to understand who holds sway in the midst of a global trust implosion.