With the aid of smartphones, apps, and social media, it’s never been easier for price-conscious holidaymakers to hunt down deals on flights and accommodation. How can brands meet the needs of these tech-savvy travelers? And what impact is COVID-19 having on their vacation plans?
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Cihan Cobanoglu is the Dean and McKibbon Endowed Chair Professor of the School of Hospitality and Tourism Management in the Muma College of Business at the University of South Florida. He also serves as the Director of the M3 Center for Hospitality Technology and Innovation. Dr. Cobanoglu is a Fulbright Specialist (2018-2021) and a Certified Hospitality Technology Professional. He is the Editor of the Journal of Hospitality and Tourism Technology. He is serving as the President of Association of North America Higher Education International.
Dr. Frederick DeMicco is a professor and executive director at the School of Hotel and Restaurant Management at Northern Arizona University. He previously worked in hospitality management at Walt Disney World and has worked on projects with ARAMARK International at four Summer Olympic Games.
Crystal Wilde is a journalist and content marketer who has been living and working in Asia for over 13 years. She writes on a wide range of topics – from business and tech to travel and culture to fashion and food – for some of the world’s biggest publications and brands.
