AI-powered stores are now the future of shopping, the ultimate benefit being to save costs on staff, reduce unnecessary discounts, reduce waste, and encourage further sales. But what is the impact of such efficiencies on shoppers – and are these changes always welcome from a customer’s perspective?
Sabrina Benjamin is a London-based retail expert and founder of business technology consultancy Authentic Branches.
Matt Wills is co-founder and chief product officer of pricing and promotions consultancy Acumen.
Mindaugas Eglinskas is CEO of retail AI provider Pixevia.
MaryLou Costa is a business writer covering the future of work, in particular changes that advance women's careers and gender equality in the workplace. Her work has been featured in The Times, The Daily Mail, Evening Standard, The Guardian, The Observer, Insider, Sifted, Stylist, WorkLife, Secure Futures, Reasons to be Cheerful, Catalyst, Marketing Week, UNLEASH, and others. She was shortlisted for Best New Freelancer at the IPSE 2021 Freelancer Awards. She is an experienced panel moderator and has appeared on Times Radio, the BBC, and Sky News as an expert commentator. She publishes a newsletter, ‘Your Best Work Life’, on advancing women in the workplace.