During the pandemic, people are increasingly looking for ways to get essentials without falling victim to COVID-19. Jüsto, Mexico City's delivery-only supermarket, is expanding its services across the country to meet people's needs and respond to the heightened demand for online shopping.

How can a food delivery app reduce its costs without diminishing customer satisfaction? iFood, Brazil’s largest delivery platform, launched PraRetirar in June 2019, a takeout solution that allows its clients to order meals from their favourite restaurants with just a click of a button.

Brazilian expectations for easy access to on-demand products is steadily growing, and Rappi is meeting these needs head on. What started out as a delivery service has expanded across sectors. How is its broad offering working to sate Brazilians’ desire for peak convenience?

Will homes remain the main destination for food and drink experiences? How can diets help maintain mental health? And who will people turn to for their groceries? In this part of the 2021 Expert Outlook, we speak to three experts about how the events of 2020 are shaping eating and drinking habits.